Medication Therapy Management Certificate Program

Part 1 – Self-Study Learning Objectives

At the completion of this activity, participants will be able to:

Module 1. The Pharmacists’ Patient Care Process and MTM

• Describe the benefits of a standardized process of care.
• Explain the steps of the Pharmacists’ Patient Care Process.
• Explain the key components of medication therapy management (MTM).
• Define the five core elements of the MTM service model.
• List provisions of recent laws that have affected the evolution of pharmacists’ patient care services.
• List opportunities for providing pharmacists’ patient care services including those that were created by patient-centered medical homes, accountable care organizations, and transition of care activities.
• Discuss quality measures that can be impacted by pharmacists’ patient care services or used to evaluate these services.

Module 2. Becoming an MTM Practitioner: A Plan for Success

• Evaluate the strengths and weaknesses of current pharmacy operations and list potential service opportunities and barriers that threaten success using a SWOT analysis.
• Write goals for providing medication therapy management (MTM) or other patient care services.
• Describe appropriate activities for pharmacy technicians, student pharmacists, and pharmacy residents involved with MTM services.
• Discuss strategies for obtaining compensation for patient care services.
• Outline the processes and key considerations of making MTM services operational and integrated with existing services.
• Identify measures to track the economic, clinical, and humanistic outcomes of an MTM service.
• Describe elements of a marketing plan for attracting patients, providers, employers, and payers to engage in MTM services in your practice setting.

Module 3. Getting Ready for MTM Service Delivery: Knowledge and Skills

• List at least seven types of medication-related problems and possible solutions.
• Describe strategies for and limitations of using clinical practice guidelines to guide the development of patient care recommendations.
• Explain strategies for assessing patients and their medication use.
• List specific patient care services that may be provided as a component of MTM services.
• Explain pharmacodynamic and pharmacokinetic changes that are common in elderly adults.
• Describe characteristics of geriatric syndromes.
• Explain the risks of medication-related problems in elderly patients, and strategies for reducing their incidence.
• Assess whether an elderly patient requires dosage adjustments for drugs that are cleared renally.

Module 4. Ready for Action: Conducting an MTM Encounter

• Describe techniques that support open communication with patients, including open-ended questions and active listening techniques.
• Identify and address barriers to patient communication during MTM visits.
• Identify the stages of behavior change in the Transtheoretical Model of Change.
• Describe the communication process used in motivational interviewing.
• Describe the process for communicating with other health professionals.
• Describe the application of the pharmacist’s patient care process to the delivery of MTM services.
• Systematically review a patient’s medication regimen to assess for medication-related problems (MRPs).
• Describe a strategy for prioritizing MRPs, develop a plan to address the MRPs, and implement the plan.
• Identify components of the personal medication record (PMR) and medication-related action plan (MAP).
• Describe how to document MTM services for internal records, patient records, and communications with third parties, including the development of a PMR, an MAP, and a SOAP note.